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CLIENT SERVICES ASSISTANTS
Our Client Services department are the front line in assisting our clients; allaying any fears and overcoming any troubles or doubts to ensure our clients embark on their holiday assured that they will have the best possible experience, or resolving a client query upon their return.
We are currently recruiting for additional Client Services Assistants within our Client Services teams, handling either ‘pre-cruise’ or ‘post-cruise’ client correspondence and queries, providing resolution along with the highest standards of Customer Service.
Applicants should:
- Be customer focused, efficient, flexible and enthusiastic.
- Have a professional and reassuring telephone manner, and preferably experienced in handling high call volumes or correspondence.
- Have proven experience within a travel industry environment, meeting and exceeding client expectations.
- Have the ability to work within a team.
- Possess strong computer, organisational and communication skills.
- Be committed to providing exceptional standards of service to clients and able to work within a high profile customer service environment.
- Experience within a travel agency, tour operator or a call centre environment are advantageous.
The Client Services Department work a 3 week shift rota which includes shifts covering between 9am-6pm Monday – Saturday. (F/T 37.5 hours per week)
If your skills would further enhance the Reader Offers’ team, you would like further information or to apply for this role please forward your CV and covering letter, including salary expectations, to: recruitment@readeroffers.travel
*We are seeking to recruit for these roles as soon as possible. Please be aware recruitment may be concluded if suitable candidates are sourced prior to all applications being received.
