ABOUT CRUISE MILES
Cruise Miles is the exclusive members only loyalty scheme operated by the UK's No. 1 Independent Cruise Specialist - Reader Offers Ltd and is endorsed by all the major Cruise Lines.
We are proud to be No.1 for the majority of Cruise Lines including Fred Olsen, Royal Caribbean, Celebrity, Silversea - 2013, Hurtigruten, MSC and many more.
Reader Offers Ltd. (ROL Cruise) was founded over 18 years ago in Colchester, Britain’s oldest recorded town. All of the staff here at ROL are highly trained and have expert cruise knowledge. Our ethos is to ‘look after your holiday as if it were our own’.
Here at Reader Offers we understand that choosing where to book your next cruise holiday is an important decision to make. Therefore we pride ourselves on promising exceptional service and value for money every time you come into contact with us.
The wealth of knowledge and experience we have in the cruise market is second to none. We have grown over the years but still maintain a family run business ethos and have many staff members who have been with us from day one. The high level of customer service we offer is endorsed by the volume of clients who come back and book with us year after year.
We make sure the Cruise specialists in our reservations department deliver a friendly, honest and unbiased service. We will assist you with tailor making your perfect cruise holiday experience. We encourage all of our staff to visit as many ships as possible and experience first-hand just how wonderful a cruise can be. You will find that our staff are just as excited about planning your trip as you will be.
After your booking has been made our attentive Client Services department are on hand to take care of all your requirements. So if you need anything from car parking or assistance in arranging an ESTA form for the USA we are available to help and ensure you have thought of everything. From the moment you pick up the phone to the moment you return home, we always aim to exceed your expectations in every possible way.
HOW CRUISE MILES WORK - IT'S SIMPLE!
- YOU BOOK – call our Cruise Specialists today to book your next cruise with Reader Offers Ltd
- YOU EARN – Your booking accumulates Cruise Miles towards your next cruise holiday
- YOU SAVE – Save money off your next cruise holiday or simply keep booking and collect them for future use
WHAT IS THE VALUE OF MY CRUISE MILES?
The value of your Cruise Miles when redeemed is 1p per mile. To redeem your Cruise Miles, please just ask your personal cruise specialist at the time of booking. There are no limits to the amount of Cruise Miles you can earn or how many you can redeem.
FREQUENTLY ASKED QUESTIONS
Question: Is there a minimum amount I must spend when I redeem any of my Cruise Miles?
Answer: There is no minimum spend required.
Question: Can I use my Cruise Miles for other aspects of my booking rather than against the cost of the actual cruise?
Answer:You can redeem your cruise miles against anything that is included in your future booking.
Question: Is there a specific telephone number I need to call when making my bookings to earn my Cruise Miles?
Answer:Yes, in order to receive your Cruise Miles, please call us on the dedicated Cruise Miles reservations number – 0845 6000 191
Question: Can I earn Cruise Miles if I book a cruise on board?
Answer: Yes, if you make a booking whilst onboard a cruise and you would like it to be included on your Cruise Miles account you simply need to nominate Reader Offers as your chosen Cruise Specialist and quote F9255.
Question: Does my membership cover anyone else?
Answer: Yes, your Cruise Miles membership covers yourself and your immediate family. If you are a solo traveller it includes your travelling companion.
Cruise Line Endorsements
"Cruise Miles is a fabulous opportunity for guests to earn incremental benefits when booking your cruise holidays, a great scheme to encourage customer loyalty.”
Paul Beale, Head of UK Sales, Regent Seven Seas Cruises
"The Cruise Miles programme is an example of one of our partners pushing new boundaries in client relationship management, and shows that they are in the very forefront of this area."
Carla Ball, Fred. Olsen Cruise Lines
"The Cruise Miles scheme is a great way to reward clients for their loyalty and enable them to save on their cruise holidays."
Wendy Lahmich, Director of Sales, Holland America Line and Seabourn
“Cruise Miles offers Celebrity customers an excellent loyalty scheme that gives our mutual customers the opportunity to earn points that will help them save money on future cruises, or add those special little touches to their next cruise. "
Michael W English, Head of Sales, Celebrity Cruises & Azamara Club Cruises
"Finally, clients have a reason to stay loyal to a cruise specialist. Not only are they always professional, helpful and knowledgeable, they now offer something truly unique..Cruise Miles."
Stephen Moffett, Director of Sales, UK & Ireland, MSC Cruise Lines
"Reader Offers have become instrumental in setting a high customer service standard. Customers can book safe in the knowledge that their booking is truly valued and their needs are well catered for."
Michelle Daniels, Sales Manager, Cruise & Maritime Voyages Ltd
"Cruise Miles is a unique concept and is an excellent way to reward loyal clients."
Magdy Help, Operations Director, Traveline Nile Cruises
"Cruise Miles proves to highlight their careful consideration and continued attention to their loyal customers by offering members a personal choice of preferred benefits in order to enhance their cruise experience."
Mick Dupont, National Accounts Manager, Crystal Cruises
"Since the launch of the Cruise Miles initiative we have seen the program go from strength to strength. This is by far one of the best customer loyalty programs in the industry and one we endorse 100%."
Maxine Dunsdon, Sales Manager UK & Ireland, Hurtigruten
"The extra benefits on offer are a really fantastic way to make customers feel valued and I know that customers already in the scheme never want to leave."
Luke Smith, Cunard Line
“The innovative Cruise Miles programme represents excellent value and rewards clients for their continued loyalty. By cruising regularly, clients can build up points to use towards a variety of value added items which enhance the overall cruise experience.”
Mike Bonner, Silversea Cruises, UK, Ireland & Middle East
We are confident Cruise Miles is a fantastic benefit to all cruisers, but don’t just take our word for it, here’s what some of our customers have to say ...
"I love the Cruise Miles loyalty scheme because it makes me feel like a very valued customer, I know that whoever I speak to at Reader Offers will treat me with courtesy and deal with my queries and bookings in a professional manner. It is great knowing that my cruise miles are accumulating and can be used towards a future cruise, upgrades or onboard spend any time I choose to redeem them. Well done Reader Offers in rewarding customer loyalty."
"We have immensely enjoyed the three ROL cruises we have travelled on in the last 12 months, so much so that we have booked a further three for the year to come. Each of these cruises were remarkable value for money and has enabled us to see more of the world than we thought we would ever get to see. Thank you ROL for making all the bookings so efficiently and for operating the excellent Cruise Miles scheme."
John & Sheila Hider
"Reader Offers and Cruise Miles make so much sense for cruisers. It costs nothing to be a member and the Cruise Miles accumulated may be used on discounting a future cruise, upgrading or towards onboard spend, and the Cruise Miles build up simply by taking part. The fact that I decide when and on what I use my Cruise Miles is brilliant. Other than the financial benefits the staff at Reader Offers are so knowledgeable, it is always a good experience when talking to them and they are available seven days a week. As a widower I know that they will ensure I get the best available fare for a single traveller. Well done Readers Offers."
Mr Cooley, Barton-on-Sea
“Since the introduction of the Cruise Miles Scheme, travellers booking with Reader Offers not only can take advantage of great offers on price, car parking and onboard spend, but can also collect Cruise Miles every time they book. The Cruise Miles Team have always been so very helpful, taking time explain options and to research possible destinations for me, and then patiently sorting out the details and best possible cabin! Before Christmas, with the team’s help and guidance, I was able treat myself and a friend to a mini cruise to a Christmas Market using Cruise Miles. I have enjoyed saving and using my Cruise Miles!”
Mrs Ruck, Brinkworth
“Cruise Miles is a jolly good idea and we are saving up our miles at present to use against a future cruise booking.”
Mr & Mrs Johnson
2013 Cruise Shows | Photo Gallery
Please find below our photo gallery of the incredible and successful shows that were staged in July and August 2013. The first annual Cruise Miles Cruise Show VIP night took place on the eve of the show on 26th July 2013 at the Institute of Directors on Pall Mall in London. This hugely successful champagne reception was attended by 75 guests and over 15 cruise line representatives together with the Cruise Miles ambassador Jennie Bond. Jennie Bond in turn entertained guests with a highly interesting and informative talk. We now cannot wait until 2014! The first annual Cruise Miles Cruise Show took place on 27th July 2013 at the Institute of Directors on Pall Mall in London. Our annual Reader Offers Cruise Show took place on 8th and 9th August 2013 at Colchester United Football Club.
The Cruise Miles Cruise Show 2013 | VIP night
Terms and Conditions
By joining the Cruise Miles™ scheme you agree to the following terms and conditions. Please read them carefully as you will be bound by them.
1. “Cruise Miles™, we, us or our,” means Reader Offers Limited.
2. Only one Cruise Miles™ membership is allowed per household.
3. Earning Cruise Miles™
3.1 Cruise Miles™ are earned as follows: 1 Cruise Miles per £1 spent with Reader Offers Ltd for any new bookings after the start of the clients membership, unless otherwise stated in a promotion.
3.2 Cruise Miles™ can be earned on new cruise bookings made through Reader Offers Ltd after the start of the clients membership and will be allocated to the Cruise Miles membership holder only.
4. Redeeming your Cruise Miles™
4.1 Cruise Miles redemption value is 1p per Cruise Mile.
4.2 Cruise Miles can only be redeemed against the total value of new cruise bookings made through Reader Offers after the start of the client's membership, or against new cruise bookings with cruise line partners of Reader Offers Ltd - please contact the Cruise Miles Manager for further details of our cruise line partners. You must notify the sales consultant at the time of booking if you would like to redeem your Cruise Miles against that booking. When your booking is confirmed, a formal contract will be formed between you and us, or you and one of our cruise line partners or other supplier. Full terms and conditions will be applicable to your booking.
4.3 Cruise Miles will only be redeemed on ‘booked onboard’ bookings with our cruise line partners for new cruise bookings when they are officially transferred to Reader Offers Ltd.
4.4 Cruise Miles may not be redeemed onboard any cruise line.
4.5 Cruise Miles cannot be earned on past cruise bookings made with Reader Offers Ltd prior to the start of the clients Cruise Miles membership.
4.6 Cruise Miles cannot be redeemed against deposits, balance payments, upgrades, advance registrations, or any other additional amount related to existing cruise bookings through Reader Offers Ltd.
4.7 Cruise Miles cannot be redeemed against deposits, balance payments, advance registrations or onboard items on any new bookings made through Reader Offers Ltd.
4.8 Cruise Miles cannot be redeemed in conjunction with any other discount or discount voucher issued by Reader Offers Ltd, Cruise Miles or any Cruise Line.
4.9 Cruise Miles cannot be exchanged for any monetary value other than against the total value of a new cruise booking with Reader Offers Ltd.
4.10 Redeemed Cruise Miles are non refundable and non transferrable in the event of a cancellation, and cannot be used again. However, if a cruise is cancelled on which Cruise Miles were earned, the earned Cruise Miles will not be deducted from the members Cruise Miles balance.
4.11 Cruise Miles are non transferrable to third parties unless confirmed by the Cruise Miles Manager
4.12 Cruise Miles remains the owner of all Cruise Miles and they remain our property at all times.
5. Termination or amendment of the scheme
5.1 Members can ‘opt out’ and cancel their Cruise Miles membership at any time by contacting the Cruise Miles Manager. You may be permitted to transfer your Cruise Miles balance to another member, but this is at the absolute discretion of the Cruise Miles Manager, whose decision is final.
5.2 Cruise Miles reserves the right to terminate the Cruise Miles scheme or to change these terms and conditions after giving reasonable notice to members.
5.3 Cruise Miles reserves the right to add additional Cruise Miles members to the scheme at any time without prior consent required by the Cruise Miles members.
5.4 Cruise Miles may end any Cruise Miles member’s membership at any time without notice if we reasonably believe that the member has acted in a way that harms the scheme. These actions include: illegal or fraudulent activities; hostile, abusive or aggressive behaviour towards staff; knowingly providing us with false or misleading information, or failure to comply with these terms and conditions.
5.5 Cruise Miles reserve the right to amend the Cruise Miles scheme, including the value of the Cruise Miles when redeemed and the number of Cruise Miles awarded for each £1 spent at any time. However we will always give members reasonable notice.
5.6 The ‘expiry date’ of Cruise Miles may be amended at any time upon reasonable notice.
5.7 Cruise Miles reserve the right to add or remove additional reward partners at any time. Further terms and conditions will apply to all bookings made with our reward partners.
5.8 Cruise Miles benefits are listed in the Cruise Miles information packs and Cruise Miles reserve the right to amend these benefits at anytime upon reasonable notice.
6. Data protection
7. Your Cruise Miles Account
7.1 Cruise Miles balances will be updated daily via an automated system.
7.2 If Cruise Miles members do not agree with their Cruise Miles balance they must contact the Cruise Miles Manager for investigation. The Cruise Miles Manager’s decision is final.
8. Our liability
8.1 Cruise Miles do not accept any liability in relation to bookings made using Cruise Miles. Any such bookings will be subject to the full terms and conditions of the relevant tour operator, cruise line partner or other supplier. Please refer to those terms and conditions at the time of booking.
8.2 Cruise Miles cannot accept responsibility for any unauthorised spending of your Cruise Miles balance. It is your responsibility to ensure that all information relating to your Cruise Miles account is securely stored.
9. Force Majeure
9.1 The failure of Cruise Miles to comply with the terms and conditions because of an act of God, war, fire, riot, terrorism, earthquake, actions of government or any other force majeure event shall not be deemed a breach of the Cruise Miles terms and conditions.
10.1The law of England and Wales applies to these terms and conditions, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of a dispute.
THE READER OFFERS LTD CRUISE MILES SCHEME IS IN NO WAY ASSOCIATED WITH CRUISEMILES.COM OR CRUISEVOUCHER. ONLY CRUISE MILES AWARDED BY READER OFFERS Ltd (UK) CAN BE REDEEMED AGAINST CRUISE BOOKINGS WITH READER OFFERS Ltd.