Reader Offers - Handy hints
All you need to know in preparation for your cruise…
We look after your holiday as if it were our own
Every effort is made to improve our already high levels of client service and I hope our Handy Hints guide helps answer many, if not all of your pre-travel questions. This booklet has been collated with the input of our Client Services team and other ROL departments.
If you have any suggestions for improving future editions of our booklet then please contact us at: Handy Hints, Client Services Department, Lexden House, Lexden, Colchester, C03 4DB. All of us here at Reader Offers wish you a very enjoyable holiday.
The Contents at a Glance:
B
Beauty Treatments and Spa Facilities
Blue Horizons
Brochures
C
Cancellation
Change of Address
Children and Teens
Contact Details
Contact Us
Currency
D
Dining Times
Dress Code
Duty Free
E
E-mail and Internet Facilities
H
Health and Vaccinations
I
Insurance
P
Paperwork
Parking at the Port
Payment
Passports, Visas and ESTAs
S
Shore Excursions
Smoking Policy
Solo Travellers
Special requests
T
Tickets
Tips and Gratuities
Transfers
Travel Insurance
W
Weddings and Vow Renewals
Are you ABTA and/or ATOL bonded?
Yes, we are both ABTA (F9255 and W6277) and ATOL (CAA) 6010 bonded.
Is my holiday safe with Reader Offers Ltd?
We really do look after your holiday as if it were our own and reassure you that your holiday is fully protected.
Our ABTA license protects our package or tailor made holidays where there is no flight involved and our ATOL license protects our package or tailor made holidays where there are flights involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.
Beauty Treatments and Spa Facilities
Most treatments are chargeable and can be arranged onboard but some can be pre-booked online or by calling the cruise line direct. For further information, please request a brochure or contact:
| Azamara | 0800 018 2525 |
| Celebrity | 0800 018 2525 |
| Costa | 0845 351 0552 |
| Cunard | 0845 071 0300 |
| Disney | 0870 2424908 (after 1pm) |
| Fred. Olsen | 01473 292444 |
| Holland America | 0845 351 0557 |
| Hurtigruten | 0208 8462666 |
| Marco Polo | 0845 4300274 |
| MSC | 0844 5611955 |
| NCL | 0845 201 8900 |
| Ocean Village | 0845 075 0032 |
| P&O | 08453 555333 |
| Princess | 08453 555800 |
| Regent | 0238 0682280 |
| RCCL | 0800 0182020 |
| Seabourn | 0845 0700500 |
| Silversea | 0870 33 7030 |
| Star Clippers | 00377 97 97 84 00 |
| Viking Cruises | 0208 7807900 |
| Voyages of Discovery | 0844 8220800 |
What is Blue Horizons?
Blue Horizons is a magazine exclusively for our ROL clients packed with the very latest cruise news ncluding notice of new ship launches, interesting first hand articles from ROL Cruise clients and a variety of exclusive cruise offers.
This has been voted the best monthly magazine by major cruise lines. For more information see http://www.readeroffers.travel/cruising-guide/blue-horizons-magazine
Each month we include a ‘Blue Horizons Bonus’ which can range from 6 bottles of fine wine to John Lewis vouchers, magazine subscriptions, hampers and much more.
How can I claim a Bonus?
To claim your Blue Horizons Bonus, simply book a cruise from the appropriate edition of the magazine within the specified timescale, fully complete the bonus form and send it to our Freepost address. Your bonus gift will then be delivered to your door. Full details are clearly explained in each edition of Blue Horizons or just ask your reservations consultant for details.
Brochures
We ensure that you receive all mandatory travel information, however, for more specific cruise details, we really do recommend that you order and read the cruise line brochure. You can do so by calling 0870 7276910 or visit our website www.readeroffers.travel, navigate to the Cruising guide and select ‘Brochures’ which will be delivered within 7 days
Cancellation
Rather than losing my deposit, can I transfer my cruise to a different date or make a name transfer?
First of all, please read the ‘Booking Terms and Conditions’ which you have been sent with this booklet as these detail the options available to you. It may be possible to transfer or make a name change so please call us on 0845 458 1697 (Option 3) to discuss this in detail.
What should I do if I definitely need to cancel my cruise?
We will be sorry to learn that it is necessary for you to cancel and this should be done in writing by the lead passenger to Reader Offers Ltd, Lexden House, London Road, Lexden, Colchester CO3 4DB, by e-mail to clientservices@readeroffers.travel or by fax to 01206 790933.
What monies will I lose if I need to cancel my cruise and can I make an insurance claim?
The cancellation section of your Booking Terms and Conditions outline the fees which will be applied to your booking and these are determined by your travel departure date.
In general, if you have to cancel for a medical reason which is not related to a pre-existing condition then you can submit a travel insurance claim for monies paid.
It is important that you read the terms and conditions of your travel insurance policy so as to ensure you are fully aware of the cover provided. If you need to cancel for any other reason then please contact your travel insurers for their professional advice.
What paperwork should I expect once I have cancelled my cruise in writing?
Upon receipt of your written request, we will action your cancellation with the relevant cruise line within 48 hours and will forward you a cancellations invoice which can take up to 14 days.
Change of Address
What should I do if I change address?
Please notify us in writing of both your old and new address at Reader Offers Ltd, Lexden House, London Road, Lexden, Colchester CO3 4DB or by e-mail to info@readeroffers.travel
Who should I contact if I want to be removed from your mailing list?
We will be sorry to learn that you want to be removed from our mailing list, however, please notify us in writing as above, e-mail unsubscribe@readeroffers.travel or call 01206 225941.
Children and Teens
A family holiday needs to be fun for everyone and toddlers to teenagers can look forward to a variety of activities onboard most ships. Many children’s programmes are offered by specific age groups and information on opening hours, supervision requirements and baby sitting facilities can be obtained from your cruise line’s brochure.
| Azamara | No facilities available |
| Celebrity | The Fun Factory is open from 9am to 10pm catering for ages of: under 3, 3-6, 7-9, 10-12 and 13-17. Activities include arts and crafts, toys, karaoke, ball pit and a baby sitting facility service for over 1’s for a payable fee |
| Costa | Childrens club available, no baby sitting facilities |
| Cunard | The Children’s Programme is open from 9am to midnight for 1-17 year olds. Activities include arts and crafts, board games, video games and discos |
| Disney | Kids clubs for 3 to 17 year olds |
| Fred. Olsen | The Games Room on Black Watch and Balmoral are converted to a children’s club during the main school holidays |
| Holland America | Club Hal caters for 3-8, 9-12, 13-17 year olds and babysitting is chargeable. Activities include story telling, arts and crafts, sports events and teen discos |
| Hurtigruten | No facilities available |
| Marco Polo | Board games |
| MSC | There are clubs run for 3-6, 7-12, 13-17 year olds and a play room for tots. |
| NCL | The Kids Crew and Teens Crew are for 2-5, 6-9, 10-12, 13-17 year olds with activities including treasure hunts, pizza making, arts and crafts, theme parties and shows for teenagers |
| Ocean Village | The Base Camp runs from 9am to midnight and has many activities for babies, toddlers, kids and teens which include face painting, sweetie hunts, play station, films and dance competitions |
| P&O | The Children’s Club welcomes babies, 2-4, 5-8, 9-12 and 13-17 year olds which includes ball pools, soft play areas, books, pool games, music and interactive arcade games |
| Princess | The Youth and Teen Centre offers activities for babies, 3-7, 8-12 and 13-17 year olds with activities such as arts and crafts, movies, cartoons, karaoke, talent shows and pizza parties |
| Regent | ’Marina’ children’s club is available on selected ships and must be confirmed at the time of booking |
| RCCL | The Children’s Club is for 6-18 months, 18-36 months, 3-5, 6-8, 9-11, 12-14 and 15-17 year olds. Activities on offer are imaginative play, finger painting, adventure science, talent shows, masquerade parades, balloon volleyball, karaoke, pool parties, teen dinners, teen nightclub and a baby sitting facility service for over 1’s for a payable fee |
| Seabourn | No facilities available |
| Silversea | No facilities available |
| Star Clippers | No facilities available |
| Viking Cruises | No facilities available |
| Voyages of Discovery | No facilities available |
Contact Details
What if a friend or relative needs to contact me when I am on holiday?
It’s always a good idea to leave your travel details with a relative or friend so they know your travel itinerary and whereabouts at all times. In the event of an emergency, you can ask them to call us on 0845 458 1697 (Option 3) and we will make every effort to contact you.
Currency
What currency is used onboard for billing my account?
| Azamara | US Dollars |
| Celebrity | US Dollars |
| Costa | Dependent on itinerary |
| Cunard | US Dollars |
| Disney | US Dollars |
| Fred. Olsen | Sterling |
| Holland America | US Dollars |
| Hurtigruten | Norwegian Krone |
| Marco Polo | Sterling |
| MSC | Dependent on itinerary |
| NCL | US Dollars |
| Ocean Village | Sterling |
| P&O | Sterling |
| Princess | US Dollars |
| Regent | US Dollars |
| RCCL | US Dollars |
| Seabourn | US Dollars |
| Silversea | US Dollars |
| Star Clippers | Euros |
| Viking | Dependent on itinerary |
| Voyages of Discovery | Sterling |
How much money will I need?
It is advisable to ensure you have enough money to cover all eventualities and you may want to take small amounts of local currencies, Sterling/Euro/US Travellers Cheques and/or internationally accepted credit card/debit cards. You can also purchase foreign currency onboard for most ports of call by cash or traveller cheque and commission may be charged.
If travelling to the USA, US Dollar Traveller Cheques are considered as cash by many establishments and please be aware that Sterling Traveller Cheques will probably incur a commissionable charge.
How do I pay for purchases whilst onboard?
You will receive a ‘cruise card’ at check-in which you can then charge all purchases made onboard i.e. refreshments, beauty treatments etc and you will then be required to settle your account before disembarking. Payment will be accepted by all major credit cards, cash and traveller cheques.
Please note that personal cheques cannot be accepted.
It is important to budget for any additional excursions, souvenir and duty free shopping you may wish to make.
What currency will I need when going ashore?
You can check your own currency requirements depending on your cruise itinerary with your local Bureau de Change, bank or on the internet. You can also obtain current exchange rates there or by visiting www.travelex.co.uk
Dining Times
You really can relax and eat what you want, when you want on most ships and will be spoilt for choice with the variety of restaurants with flexible serving times.
Both dining time and table size requests should have been discussed at the time of booking and may be on a request basis only for those ships with a fixed early and late sitting. If you need to discuss this is any more detail, please call us on 0845 458 1697 (Option 3).
The following is not an exhaustive list of all your options available onboard, so please call 0870 7276910 to order a brochure for more information.
| Azamara | Open dining is between 6pm and 9.30pm and a buffet option between 6pm and 9pm |
| Celebrity | Early dining at 6.15pm and late dining at 8.30pm with a select dining option |
| Costa | Early dining at 5.30pm and late dining at 8.15pm (Caribbean), 7pm and 9.15pm (Europe) and 7.30pm and 9.30pm (South America). Reservations must be made for speciality restaurants. |
| Cunard | Queen Elizabeth, early dining at 6.30pm for Queens/Princess Grill and Britannia Restaurant. Late dining at 9pm for both Queens/Princess Grill and 9.30pm for Britannia Restaurant. Queen Mary 2, early dining at 6.30pm for Queens/Princess Grill and 6pm for Britannia Restaurant. Late dining at 9pm for both Queens/Princess Grill and 8.30 for Britannia Restaurant. Queen Victoria, early dining at 6.30pm for Queens/Princess Grill and 6pm for Britannia Restaurant. Late dining at 9pm for Queens/Princess Grill and 8.30 for Britannia. Please note that tables for two are on a request basis only and cannot be confirmed until onboard. |
| Disney | Early dining at 6pm and late dining at 8.30pm |
| Fred. Olsen | Early dining at 6.30pm and late dining at 8.30pm. Informal, open sitting dining available. |
| Holland America | Early dining at 5.45pm and late dining at 8pm. As You Wish dining between 5.15pm and 9pm with no booking required |
| Hurtigruten | Several set sittings from 6pm depending on itinerary and reservations should be made upon embarkation |
| Marco Polo | Early dining at 6.30pm and late dining at 8.30pm with a relaxed dining option at the bistro |
| MSC | Early dining at 6pm and late dining at 8.15pm (Caribbean), 7.30pm and 9.45pm (Mediterranean) and 6.15pm and 8.30pm (Northern Europe) |
| NCL | Free style dining with a section of speciality restaurants with open dining times |
| Ocean Village | Informal dining 24 hours per day with a speciality restaurant available |
| P&O | Early dining at 6.30pm and late dining at 8.30pm, buffet style and speciality restaurants available |
| Princess | Freedom dining between 5.30pm and 10pm and a buffet style dining option |
| Regent | Open dining and ‘Prime 7 and Signatures’ may be booked 75 days prior to sailing at half hourly intervals |
| RCCL | Early dining at 6.15pm and late dining at 8.30pm. Mytime option between 6pm and 9.30pm |
| Seabourn | Anytime dining options |
| Silversea | Anytime dining options between 7.30pm and 9.30pm. Reservations are recommended for the Terrace Café at 7.45pm and Le Champagne between 7.30pm and 9pm |
| Star Clippers | Open dining and meal times printed in the daily programme |
| Viking Cruises | Open dining between 6pm and 9pm |
| Voyages of Discovery | Early dining at 6.15pm and late dining at 8.15pm |
Dress Code
It is important to take a selection of clothes and we recommend a light jacket or wrap for the evenings for when it gets a little cooler. You are not obliged to attend all or any of the formal evenings and as there are a selection of restaurants and eateries, you will not be restricted for choice.
Daytime
You are welcome to dress casually in the daytime i.e. casual shirts, shorts, leisurewear however there may be dress codes in the main restaurants so please account for this.
Informal
Jacket and tie for gentlemen and trousers/skirt and blouse for ladies.
Formal Evenings
Lounge suits/black tie for gentlemen and either an evening/cocktail dress or tailored trouser suit for ladies.
Casual Evenings
This is really a time for you to relax so wear whatever casual wear you feel comfortable in. There will still be certain restrictions in the restaurants so please avoid sun wear.
As a guideline only, we have shown the total average number of formal evenings you can expect per 7 night duration.
| Azamara | 0 |
| Celebrity | 2 |
| Costa | 2 |
| Cunard | 2 |
| Disney | 2 |
| Fred. Olsen | 2 |
| Holland America | 2 |
| Hurtigruten | Informal every evening |
| Marco Polo | 2 |
| MSC | 2 |
| NCL | Informal every evening |
| Ocean Village | Informal every evening |
| P&O | 3 |
| Princess | 3 |
| Regent | 2 if over a 15 night cruise |
| RCCL | 2 |
| Seabourn | 2 |
| Silversea | 2 |
| Star Clippers | 0 |
| Viking River Cruises | 2 |
| Voyages of Discovery | 2 |
Duty Free
In accordance with legislation, only alcohol purchased onboard can be consumed onboard and any purchases of liquor made whilst offshore, will be securely stored by ship crew until the end of your cruise. There is no limit on Duty Free goods when you are returning to the UK from an EU country so long as this is for your own personal use.
If you are returning to the UK from a non EU country then as per the advice issued by HM Revenue and Customs, you are allowed to purchase without paying tax or duty:
- 200 cigarettes: or 100 cigarillos: or 50 cigars: or 250g of tobacco
- 4 litres of still table wine
- 16 litres of beer
- 1 litre of spirits or strong liquors over 22% volume: or 2 litres of fortified wine (i.e. port or sherry), sparkling wine or other alcoholic beverages of less than 22% volume and
- £390 worth of all other goods including perfume and souvenirs.
E-mail and Internet Facilities
You may prefer to keep in touch with family or friends by e-mail rather than postcards, have some urgent business to attend to or simply want to research your next port of call. Please check your e-mail account is a webmail account with your provider – these are usually aol, hotmail, yahoo or similar available. Charges do vary and are displayed onboard.
| Azamara | Internet cafes onboard and charges range from $40 for 75 minutes. No Wi-Fi available |
| Celebrity | Internet cafes onboard with a charge made per e-mail sent and received. Connect@seakits available for $25 per day on Celebrity Millennium, Infinity, Summit and Constellation. Wi-Fi available and charges vary. Internet packages available from $70 (100 minutes) - $250 (500 minutes) |
| Costa | Internet and Wi-Fi available onboard at a payable fee |
| Cunard | ConneXions internet café onboard. Wi-Fi hotspots available |
| Disney | Internet café and Wi-Fi available. Pay as you go is 75c per minute or $27.50 for 50 minutes |
| Fred. Olsen | Internet room onboard all vessels and is chargeable depending on volume of downloads or items sent or received. No Wi-Fi available |
| Holland America | Internet café onboard |
| Hurtigruten | Internet café onboard. No Wi-Fi available |
| Marco Polo | Internet café onboard. No Wi-Fi available |
| MSC | Internet café onboard. Wi-Fi available |
| NCL | Internet café onboard. Wi-Fi available |
| Ocean Village | Internet Cyber Café onboard. No-Wi-Fi available |
| P&O | Internet café onboard. Wi-Fi available |
| Princess | Internet café onboard. Wi-Fi hotspots available |
| RCCL | Internet café onboard. Wi-Fi available and can also be accessed from your stateroom |
| Regent | Internet available and charges range from $45 for 100 minutes and Wi-Fi available |
| Seabourn | Internet access available in the Computer Centre. Wi-Fi available and can be accessed from suites |
| Silversea | Internet café onboard. Wi-Fi available |
| Star Clippers | E-mail and Wi-Fi available in the library. A pre-paid access card can be purchased for approx £12.50 for 60 minutes |
| Viking Cruises | Wi-Fi available on European Vessels |
| Voyages of Discovery | Internet café onboard. Wi-Fi available |
Fuel Supplement
The cost of fuel has already been calculated in your cruise price as quoted, however, as per your Booking Terms and Conditions, the price of your cruise can vary due to changes which include the cost of fuel. This is fairly irregular and please be reassured that we will contact you in advance should further payment be required.
Health and Vaccinations
Depending on your cruise itinerary and ports of call, you may require a vaccination. As regulations can and do change frequently, we advise you contact your local GP or National Health Service at least 12 weeks prior to travelling to discuss your personal healthcare requirements. You can also obtain further information by visiting the Medical Advisory Service for Travellers Abroad website www.masta.org
You will most probably be tempted to try different food or local delicacies so remember to exercise care. Please remember to drink plenty of water whilst on holiday, especially when in a warm climate.
Insurance
Please note Children under 12 are free when travelling with a TGIC insured adult (not necessarily a parent, just an adult who is insured through TGIC). Children 13-17 are ½ the 18-65 premium when travelling with a tgic insured adult.
If a child (under 18) is travelling without a TGIC insured adult then the full 18-65 premium applies. It is important that an adult (over 18) purchases the policy on the child's behalf as under 18's cannot legally enter into a contract.
For example, if there is an adult and a child under 12 travelling together and they both have TGIC insurance then the child's policy is free. If there is an adult and a child aged 16 travelling and they both have tgic insurance then the child is ½ the 18-65 premium. If there is an adult and a child under 18 (0-17) travelling and the adult has insurance elsewhere, then the full 18-65 premium should be charged for the child. The adult must purchase the insurance for the child in this scenario.
Laundry
All ships have a payable laundry or dry cleaning services available.
Paperwork
What should be enclosed with my booking pack?
- Cover letter enclosing documents and request to check all details are correct
- Confirmation Invoice/Details
- Insurance Waiver/Indemnity Form
- Cruise Line ‘Invoice Passenger Copy’ (not applicable for ROL Tour Operator bookings)
- Cruise Line or ROL Terms and Conditions
- Client Booking Form for all cruise operators however please note Royal Caribbean, Celebrity, Azamara and Ocean Village will issue these to you separately
- ESTA advice/mandatory question sheet if travelling to the US
- Receipt/Insurance Validation Certificate
- Travel Insurance Policy Wording booklet (only if ROL Travel & General Insurance has been purchased).
- ROL Handy Hints booklet
What should I check is correct on my paperwork
- Departure date
- Cruise line and vessel name
- Cabin grade
- Any extras you have booked i.e. car parking, hotel, insurance, onboard spend and so on
Client Booking Form
- Insurance Waiver/Indemnity Form if you don’t have ROL insurance
- Client Booking Form
- ESTA application if visiting the United States of America
How do I complete my Insurance Waiver form/what does Emergency Assistance mean?
You need to fill in the name of your insurance company, policy number and a contact number for medical assistance. The medical assistance number is that number you would use to contact your insurance company in the event of medical assistance being required whilst on holiday. You must also sign this document and return to ROL.
What should I do if there are any spelling mistakes or errors?
It is important that you familiarise yourself with all the documents enclosed and ensure there are no spelling mistakes with your name as it appears on your passport or any written details. If you identify an error, please contact us on 0845 458 1697 (Option 3) within seven days of receipt to discuss this.
My confirmation invoice does not show what was offered in the advert from which I booked or discussed at the time of paying my deposit, what should I do?
Please call us on 0845 458 1697 (Option 3) immediately and allow us to check the details and listen to your reservations call.
Parking at the airport and airport lounges
You can pre-book car parking at the airport or book an airport lounge by calling FHR on 08444 122 900 (quote ROL Cruise) or visit www.BookFHR.com/ROL2
Parking at the Port
If we have listed that parking can be pre-booked with ROL, please call us on 0845 458 1697 (Option 3) to book this.
| Dover | Pre-bookable with ROL |
| Dublin | Pre-bookable with Dublin Port by calling 003531 8552101, e-mail info@dublinport.ie or visit www.dublinport.ie |
| Greenock | Pre-bookable with Clydeport Operations Ltd by calling 01475 726171 or visit www.clydeport.co.uk |
| Harwich | You can pre-book car parking at Harwich by calling 01255 242000, e-mail enquiries@harwich.co.uk or visit www.harwich.co.uk/passenger_parking.asp |
| Leith | Pre-bookable with Morrison & Co Ltd by calling 0131 5610531 or visit www.morrisonshipping.com |
| Liverpool | Pre-bookable with Manpower by calling 0151 281 3243, e-mail Liverpool@yalogistics.co.uk or visit www.yalogistics.co.uk |
| Newcastle | You cannot pre-book car parking at Newcastle however further information can be obtained by calling 0191 2571373 or visit www.portoftyne.co.uk |
| Portsmouth | You cannot pre-book car parking at Portsmouth however further information can be obtained by calling 02392 873378, e-mail info@portsmouth-port.co.uk or visit www.portsmouth-port.co.uk |
| Southampton | If you are travelling with Royal Caribbean, Celebrity Cruises, NCL, Fred. Olsen, MSC and Silversea please call 08448 806848, e-mail parking@abports.co.uk or visit www.abparking.co.uk If you are travelling with any other cruise line, please pre-book by calling ROL |
| Tilbury | Pre-bookable with ROL |
Payment
When is my final balance due?
Your final balance due date is shown on your Reader Offers Ltd ‘Confirmation Details’ paperwork. We need to collect your final payment in advance of your actual travel date so as to allow us time to receive, process and forward this to the cruise line as agreed at the time of booking.
These timescales allow us to receive and process your payment in accordance with our agreement with your cruise line.
Who should I make my cheque payable to?
Cheques should be made payable to Reader Offers Ltd and posted to Reader Offers Ltd, Lexden House, London Road, Lexden, Colchester CO3 4DB with your holiday reference number written on the reverse. To ensure funds have cleared, we need to receive cheques five working days before your balance due date.
Can I pay by direct debit and can I set up a payment plan?
Yes, and if you are interested in spreading the cost of your holiday across a number of months in advance of your balance due date, please call us on 0845 458 1697 (Option 1 and Option 1), in writing to our or postal address or by e-mail to finance@readeroffers.travel
Will I be charged for paying by credit card?
There will be a 2% charge for payment made by credit card as we too are charged to process by this method. We accept payment by Visa, MasterCard, Maestro (not Laser), Amex and Solo. Please note that there will be no charge for payment by debit card or cheque.
Who should I speak with if I am having payment difficulties?
Please contact us on 0845 458 1697 (Option 1 and Option 1) to speak with a member of our Finance team.
Passports, Visas and ESTAs
I hold a EU Passport, do I need anything else?
It is your responsibility to ensure you have the relevant permits to travel. EU passport holders must have a 10 year passport which has six months validity after the date of return and may require a Visa for entry into certain countries, if your passport does not comply with these specifications, please obtain a new passport before travel otherwise this will result in you being denied boarding. You can check current requirements by calling the Foreign Office on 0845 850 2829 or the relevant Embassy.
I do not hold a EU Passport, what do I need?
It is your responsibility to ensure you have the relevant permits to travel and Non-EU Citizen passport holders will need to be in possession of a valid passport and necessary visas or permits. You can check current requirements by calling the Foreign Office on 0845 850 2829 or the relevant Embassy.
ESTA - What is an ESTA?
An ESTA is an Electronic System for Travel Authorisation. The US Government confirmed new Visa requirements for visitors to the USA effective from 12th January 2009. This now requires you to have applied for a travel authorisation on-line as you will be required to hold an ESTA before boarding a US bound aircraft or cruise ship.
If your holiday includes a visit to America, you should have an ESTA advice letter and mandatory question sheet with this pack. If you are travelling to the US and do not have these documents enclosed then please call us on 0845 458 1697 (Option 3).
How do I apply for an ESTA?
You can apply for an ESTA by visiting https://esta.cbp.dhs.gov If you do not have access to the internet then please call us on 0845 458 1697 (Option 3) and we will be happy to assist you.
How much does an ESTA cost?
Currently, there is no charge for making an ESTA application. Please do not use any other website other than https://esta.cbp.dhs.gov
Visas
If you have any queries regarding visas, please call CIBT on 0844 736 0211 for advice.
Shore Excursions
When will I receive my shore excursions information pack?
| Azamara | All information can be found and booked online up to 4 days before sailing or by calling 01932 834325 |
| Celebrity | All information can be found and booked online up to 4 days before sailing or by calling 01932 834325 |
| Costa | All information can be found and booked online up to 5 days before sailing or once onboard |
| Cunard | An information booklet is sent to you direct by Cunard 5 weeks before travel and posted on their website 12 weeks before travel. Bookings can be made online or by calling their office on 0845 071 0300 |
| Marco Polo | An information booklet is sent to you direct by Cruise and Maritime 6 weeks before travel and can be booked online or by calling their office up to 10 days before sailing on 0845 4300274 |
| Disney | All information can be found and booked online or by calling 0870 2424908 (after 1pm) up to 10 days before sailing |
| Fred. Olsen | An information booklet is sent to you direct by Fred. Olsen 4 - 6 weeks before travel and can be booked online or by completing their booking form |
| Holland America | All information can be found and booked online up to 14 days before sailing |
| Hurtigruten | All information can be found in their brochure and can be booked by calling their office up to 14 days before sailing on 0208 8462666 |
| MSC | All information can be found online and can be booked by calling their office up to 7 days before sailing on 0844 5611955 |
| NCL | All information can be found and booked online up to 5 days before sailing or by calling on 0845 2018907 |
| Ocean Village | An information booklet is sent to you direct by Ocean Village 5 weeks before travel and posted on their website 12 weeks before travel. Bookings can be made online or by calling on 0845 358 5000 |
| Princess | All information can be found and booked online up to 4 days before sailing or by calling on 08453 555800 |
| P&O | An information booklet is sent to you direct by P&O 5 weeks before travel and posted on their website 12 weeks before travel. Bookings can be made online or by calling on 08453 555333 |
| Regent | An information booklet is sent to you direct by Regent with your travel tickets and can be viewed and booked on shorex@rssc.co.uk |
| RCCL | All information can be found and booked online up to 4 days before sailing or by calling 01932 834325 |
| Seabourn | An Information booklet is sent to you direct by Seabourn 5 weeks before travel and posted on their website 12 weeks before travel. Bookings can be made online or by calling 0845 0700500 |
| Star Clippers | An information booklet is sent to with your travel tickets 10 -14 days before travel and posted on their website 70 days before travel. Bookings can be made onboard |
| Viking Cruises | An information booklet is sent to you direct by Viking 14 days before travel and optional excursions can be booked onboard |
| Voyages of Discovery | An information booklet is sent to you direct by Voyages of Discovery 10 weeks before travel and must be booked using their excursion forms |
How much do these usually cost?
The price of shore excursions vary depending on itinerary and are subject to change. Please refer to the excursion booklets or online information for up to date prices.
Smoking Policy
There are designated smoking areas onboard all ships as we understand this is important for those who do and do not smoke. This ensures the safety and comfort for all passengers and your co-operation is very much appreciated.
Solo Travellers
(We have complimentary exclusive offers for Solo Travellers)
Cruising is a wonderful experience and is ideal for single travellers as it is an easy way to meet other people in a safe and secure environment. Not only are you invited to share your dining table with fellow passengers but many cruise lines also organise cocktail parties for single travellers.
When looking for cabins for sole occupancy the majority of prices have an additional supplement. This means single travellers end up paying nearly the same amount as two people travelling together.
Here at Reader Offers we regularly research a variety of cruises exclusively for single travellers. Due to our strong relationship with various cruise lines, we are pleased to recommend a collection of offers which have low or no single supplement. This enables more choices to be available at affordable prices.
To discuss your requirements or for more information about our current Solo Traveller offers please call 0845 458 8909 or e-mail solotravellers@readeroffers.travel Please advise your Reader Offers cruise consultant should you wish to receive monthly Solo Traveller offers by post or alternatively visit our website www.readeroffers.travel/solo
Special Requests
If you have any special requests, please call us on 0845 458 1697 (Option 3)
Tickets
When will I receive my travel tickets?
We normally issue you with your tickets at least 10 -14 days before your travel date. Please call us on 0845 458 1697 (Option 3) if you have not received these within 10 days of departure. Late bookers may be required to collect their tickets at the port.
E-Tickets
A number of operators including Cunard, P&O, Princess, Holland America, Royal Caribbean and Celebrity Cruises Lines have recently introduced ‘e-tickets’ which allows clients to access and print their own travel documentation online. Here at Reader Offers Ltd, our policy is to do this for you so you don’t have to do any of the work. If you receive an e-mail from your cruise line telling you that your tickets are ready to print, simply leave this for us to take care of.
I live overseas, will I still be sent my tickets?
Yes, we can send these by ‘International Special Delivery’ to you or these can be e-mailed upon request. Please call us on 0845 458 1697 (Option 3) to arrange receipt via e-mail or if you would like to collect these upon arrival at the airport.
Tips and Gratuities
Are these included in the cost of my holiday?
These are not included in the cost of your holiday by most cruise lines. Please call 0870 7276910 for a brochure for further details.
Transfers
If transfers are not included in the cost of your holiday and you would like assistance in arranging this, please call us on 0845 458 1697 (Option 3) and we will be happy to help.
Travel Insurance
Do I need travel insurance?
Yes, a condition of your booking is that you arrange suitable travel insurance cover for your individual requirements. Please note that we are unable to release your travel tickets unless you have provided us with this important information as cruise lines understandably will not carry uninsured passengers.
What if I am having difficulty obtaining travel insurance?
Please do not worry, a number of our clients have experienced a similar problem and we have a list of companies who we suggest you consider. Please call us on 0845 458 1697 (Option 3) to discuss further.
Do I need to disclose my pre-existing medical conditions?
Yes, it is very important to ensure your travel insurers are aware of any pre-existing medical conditions you may have so they can adjust your policy cover accordingly. If you do not disclose this important information at the time of taking travel insurance, you will not be covered for any treatment you may require whilst on holiday.
It is essential to disclose this information so you can travel with peace of mind. If you have bought Travel and General Insurance (TGIC) policy, please call their Health Check department on 0845 408 0585.
Upgrades
Can I upgrade my flight seats or cabin and who should I contact?
We will be happy to check availability and prices for you by calling us on 0845 458 1697 (Option 3).
Upon Your Return
What should I expect to receive from you when I have returned home?
We are not only dedicated to ensure you have a wonderful holiday but we also welcome your valued feedback. We will be sending you a Welcome Home letter and questionnaire card within 14 days of your return and would appreciate it if you would complete and return this to us.
We are constantly reviewing our service levels and your input will be considered at our regular review meetings.
Who should I contact if I want to lodge a compliment or complaint?
Again, your feedback is very important to us and we would appreciate receiving your comments in writing to our Client Correspondence Manager, Reader Offers Ltd, Lexden House, London Road, Lexden, Colchester CO3 4DB, by e-mail to clientservices@readeroffers.travel or by fax to 01206 790933.
Voltage Adaptor Requirements
| Azamara | American |
| Celebrity | Universal |
| Costa | European/American |
| Cunard | European and UK plugs |
| Disney | American |
| Fred. Olsen | European/American |
| Holland America | American |
| Hurtigruten | European |
| Marco Polo | European |
| MSC | European (Mediterranean Itinerary) and American (Transatlantic Itinerary) |
| NCL | American |
| Ocean Village | European and UK plugs |
| P&O | UK plugs |
| Princess | American |
| Regent | European/American |
| RCCL | American |
| Seabourn | American |
| Silversea | UK plugs |
| Star Clippers | European/American |
| Viking Cruises | European |
| Voyages of Discovery | Universal |
Weddings and Vow Renewals
It may be possible to arrange this special time whilst at sea and we strongly recommend that you contact the cruise line direct to discuss with a wedding planner.
Your Client Services Department
Head of Client Services – Zoe Davidson
Client Relations Team
Victoria Dabin – Client Relations Team Manager
Sandra McWhirter – Client Relations Team Leader
Ashley Chelsea Claire David Georgina Jennifer
Kerry-Ann Leanne Lindsay Nicola Nicole Rebecca Ross Scott Sophie
Administration Team
Stephen Costello – Administration Team Leader
Annie Carolyne Dan Faye Grace Heather
Helen Kay Leticia Shane Stuart Vanda
Julie Williams - Client Correspondence Manager
We look after your holiday as if it were our own
